We want you to love what you ordered. If something isn't right, here's how our return process works.
Return window: 7 days from delivery
Return fee: Free (no charge per return request)
Return Guidelines
- Item condition — All items must be returned unused, unworn, and in original condition with tags intact. Items that are damaged, soiled, or altered will not be accepted and will be sent back to you at your own shipping cost.
- Sale items — Products purchased during a sale or at discounted pricing are not eligible for return.
- Pickup — We offer reverse pickup in select serviceable locations, typically within 3–5 business days of approval. Keep your package ready to speed things up. If pickup isn't available in your area, you can self-ship the item to us within 7 days of approval.
- Refunds — Once we receive your return, it goes through a quality check. If it passes inspection, we'll issue your refund within 7 days.
Frequently Asked Questions
How can I initiate a return for my purchase? Log in to your account and go to "My Orders." Check if your item is eligible for return, then click "Request Return" on the relevant order. Select the item(s) and reason for return from the dropdown. After submitting, share photos of the item on WhatsApp for our review. Once approved, we'll arrange a reverse pickup — or, if your pin code isn't serviceable, we'll ask you to self-ship the item. After inspecting the item for damage and original tags, we'll process your refund within 1–2 business days to your original payment method. For COD orders, we'll contact you to arrange a bank transfer.
What should I do if I receive a damaged, defective, incomplete, or wrong order? If the package arrives damaged, keep the original packaging, price tags, invoice, and labels, and write "Received Damaged" on the delivery receipt when signing for it. Let us know within 24 hours of delivery by clicking "Return" under "My Orders" and sharing images of the item. Please include:
- 3 to 5 clear photos
- The damaged, defective, or missing part clearly highlighted
- A photo of the original tags/labels and your invoice
Requests submitted after 24 hours may not be considered. If you run into any issues with this process, please reach out to us directly.
Can I exchange an item? We don't currently offer exchanges. However, if you receive a defective or incorrect item, we can replace it.
How long does it take to receive my refund? Once your returned item is received and passes inspection, we'll refund your original payment method (minus any applicable return fee). Please allow 5–7 business days for the refund to reflect, depending on your bank. If the item doesn't pass our quality check, we won't be able to process the refund — but we can ship it back to you if you're willing to cover the shipping cost.
My return was processed, but I haven't received my refund yet. Please allow 5–7 working days after your return is marked complete. If you still haven't received your refund after that, contact us and we'll help sort it out.
Common Return Reasons
- Product did not meet expectations
- Product was damaged
- Wrong product delivered
- Size or fit issues
- Quality issues